Secure Interactive Virtual Tours: Addressing the potential bad actor in the room
Introduction
In an era where digital transformation and accessibility is paramount, the integration of interactive virtual tours into our engagement strategies is not just innovative—it’s essential. However, the adoption of such technologies often comes with valid concerns about security and privacy. At Ocean 3D, we understand these apprehensions and are committed to delivering solutions that not only inspire but also ensure the utmost security.
A Testament to Trust
Our track record speaks volumes. Ocean 3D has successfully addressed and alleviated the security concerns of some of the most discerning clients globally, including law enforcement and government security agencies in the UK and the US. Our collaborations on client projects which have required oversight from entities such as US Homeland Security and UK Special Branch have achieved the required high standards for secure virtual tour creation and publishing.
Indeed, the same technology and hosting employed by Ocean 3D has just been used to create a public facing tour of what may arguably be one of the most secure and well protected locations in the USA (due to go live early in 2024).
These partnerships underscore our capacity to navigate and adhere to stringent security protocols, ensuring that every interactive tour we create meets the highest standards of data protection and privacy. Our commitment to security is not just about compliance; it’s about building a foundation of trust with every client.
Beyond Security: A Tool for Enhanced Safety
While the importance of security cannot be overstated, it’s equally crucial to recognise the potential of interactive virtual tours as tools for emergency planning, first responder training, and remote command and control during incidents. Our tours offer an unparalleled perspective, providing detailed visual insights into facilities, layouts, and access points, which can be invaluable in crisis situations.
For emergency services and first responders, the ability to familiarise themselves with a location virtually can significantly enhance response effectiveness and safety. In critical scenarios where every second counts, having an interactive tour can facilitate quicker, more informed decisions, potentially saving lives.
Moreover, these virtual tours can be instrumental in planning and executing security measures, offering a unique vantage point for assessing vulnerabilities and devising comprehensive safety protocols. The detail and accessibility of our tours make them an indispensable resource for security planning and emergency preparedness.
Peace of mind
Ocean 3D is a Matterport™ Service partner. This means the platform hosting Ocean 3Ds’ client interactive virtual tours, prioritises security through advanced encryption and data protection measures. Utilising the TLS protocol with 256-bit AES encryption, Matterport™ ensures data in transit, including login credentials, is securely encrypted. Moreover, all stored data is encrypted at rest within its databases, with encryption keys held separately and accessible only to administrators.
Hosted on Amazon’s AWS ecosystem, Matterport™’s infrastructure aligns with AWS’ security and availability best practices, benefiting from the AWS APN (Amazon Partner Network) to offer a secure, scalable, and reliable computing environment.
For user authentication, Matterport™ supports single sign-on (SSO) via SAML 2.0, compatible with leading Identity Providers (IdPs) like PingID, Okta, and Microsoft Azure, ensuring secure and convenient access.
In the unlikely event of a data breach, Matterport™’s incident response plan guarantees swift action and communication, adhering to legal protocols to mitigate any potential data exposure risks.
Matterport™ also complies with SOC 2 Type II standards, undergoing annual independent audits to ensure adherence to the Trust Principles of Security, Availability, and Confidentiality, further safeguarding hosted virtual tours.
Communication with Matterport™ servers is encrypted, and critical infrastructure is shielded by firewalls accessible only to authorised personnel. User accounts are password protected, and the visibility of virtual spaces is tightly controlled—public spaces are only accessible via a direct link, and private spaces are restricted to owners, collaborators, and admins. This comprehensive approach to security demonstrates Matterport™’s commitment to protecting its hosted content, offering Ocean 3D clients confidence in the safety and integrity of their virtual tours. For more detailed information on Matterport™’s security practices, please refer to the Matterport™ Trust Center.
A Call to Action
In bridging the gap between innovation and security, Ocean 3D invites organisations to explore the future of engagement through interactive virtual tours. Our commitment to security, coupled with our track record of working with high-profile security agencies, ensures that we are uniquely positioned to offer solutions that are not only engaging and inclusive but also safe and secure.
We understand the concerns that come with adopting new technologies, and we are here to address them, offering peace of mind alongside cutting-edge interactive experiences. Let us show you how our virtual tours can enhance your operational readiness, improve safety protocols, and transform the way you engage with your audience.
Explore the possibilities with Ocean 3D. Secure, innovative, and ready to revolutionise your approach to safety and engagement. Contact us today to learn more about how we can support your security and operational goals.