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Ocean 3D has recently completed an updated, high-accuracy 3D virtual tour of Lumo’s electric train fleet, designed to help passengers familiarise themselves with the onboard environment before travelling.
What’s New in Lumo’s Virtual Train Tour?
The refreshed virtual tour reflects Lumo’s latest interior upgrades and builds on the original accessibility-focused tour first launched in 2023. It allows passengers to explore the layout of the train, seating, luggage areas and accessible facilities online, using any standard web browser, with no app download or specialist equipment required.
Why This Matters for Accessibility
The project supports passengers who benefit from advance familiarisation, including people with anxiety, autistic travellers, wheelchair users and others who value predictability when planning a journey. The tour is designed to complement, not replace, Lumo’s Passenger Assist service.
Independent rail industry coverage
The updated Lumo virtual tour has been covered by several independent rail and transport publications, highlighting its role in improving accessibility and reducing travel anxiety:
Railway News – Lumo enhances accessibility aid with virtual tour updates
Rail Business Daily – Lumo prioritises accessibility with new online tool
RailAdvent – 3D tour of Lumo train fleet helps to improve accessibility
Railway Pro – What Lumo is doing to reduce passenger anxiety before travelling
Lumo Trains – Lumo prioritises accessibility with new online tool
These articles reflect growing recognition within the rail sector that digital familiarisation tools can play a meaningful role in improving confidence, inclusion and overall passenger experience.
About the project
Ocean 3D worked closely with Lumo’s operational, accessibility and communications teams to rescan and update the virtual tour following onboard refurbishments and advances in web-based accessibility technology. The updated tour uses high-resolution 3D capture and WCAG-aligned delivery to ensure it is usable across a wide range of access needs.
The live virtual tour can be viewed on Lumo’s website here:
Why do Some People Need a Virtual Tour of a New or Unfamiliar Location?
If you are asking yourself this, or something similar, the good News is, we have a factsheet full of answers for you here
About Ocean 3D
Ocean 3D was founded to help organisations make real-world environments easier to understand before people arrive. Virtual familiarisation is increasingly recognised as a practical accessibility and confidence-building tool across transport, education, healthcare and public spaces. Ocean 3D – Making the world more accessible, one space at a time
If you would like to discuss how similar approaches could support accessibility, inclusion or customer experience in your organisation, please get in touch.