A More Accessible Healthcare Experience: Virtual Tour Launched at Morrab Surgery
At Ocean 3D, we believe every patient deserves to feel informed, confident and welcome when accessing healthcare.
That’s why we’re proud to have worked with Morrab Surgery in Penzance—part of Kernow Health CIC—to create a fully interactive, inclusive virtual tour of their practice. This is more than a walkthrough—it’s a tool to reduce anxiety and remove barriers.
What makes this tour different?
Alongside our signature visual experience, the Morrab Surgery tour includes AVA’s patented accessibility interface. This fully WCAG 2.1 AA-compliant layer supports simplified navigation, screen readers, and custom interactions—without needing to download an app. It works across smartphones, tablets and desktops with no specialist hardware.
Why it matters
For many patients—especially those living with anxiety, autism, PTSD or dementia—the simple act of knowing what to expect can make all the difference. Exploring the space beforehand can help reduce anxiety, increase independence, and support carers and family members in preparing for a visit.
“This virtual tour allows you to explore our practice at your own pace… helping to make visits less daunting.”
— Morrab Surgery
By familiarising with the practice layout—waiting areas, reception, consultation rooms—patients feel more confident and less overwhelmed. The result is a smoother experience for both patients and staff, and fewer missed appointments.
The legal and strategic case
In a legal opinion by Louise Mankau KC, Doughty Street Chambers, the provision of virtual tours to enable advance planning may qualify as a reasonable adjustment under the Equality Act 2010. It’s not just good practice—it may be a legal requirement for organisations delivering care or services to the public.
Inclusive virtual tours can:
- Reduce appointment anxiety and no-shows
- Support dementia-friendly and autism-aware care
- Improve patient experience and confidence
- Demonstrate commitment to accessibility and inclusion
- Provide compliance evidence for CQC inspections and DDA obligations
Explore the Morrab Surgery Tour
📄 Visit Morrab Surgery’s practice info page
Join the movement
More surgeries, hospitals, and trusts across the UK are now recognising that virtual tours are a powerful, low-cost tool to improve accessibility and patient engagement—without changing the physical space.
If you’re a healthcare provider, commissioner or practice manager and would like to know more, we’re always happy to talk. No pressure, no jargon—just inclusive design that works.
Contact us today or visit our Healthcare Accessibility page for more examples.
To learn more or, to download a briefing paper on the provision of virtual tours within healthcare as an anticipatory aid and possible reasonable adjustments, get in touch via phone, email or, using the form below.